Frequently Asked Question
It's simple! Add the product you want to order to your shopping cart. Open your shopping cart and click on "Proceed to Checkout". Check your shopping cart, and fill in your address details. Choose a shipping method and click "Next" to move on. Select the
Not a problem. But ordering with an account is definitely convenient. It means you always have access to your order details (including the status of your order) and can request a return more easily. Your entire order history is saved. If you don't yet
Normally you will receive a confirmation email immediately after placing your order. Still no email within 4 hours of placing your order? This could be for several reasons: The confirmation has ended up in the "Spam" or "Junk Mail" of your email folder
This is possible only if you used an account to place your order. You can find your order under the "My Orders" heading. This will bring up a table with all your orders listed. The "Status" column shows the progress of your order. Did you place your or
Has your order been paid for and your order status is "Pending" (you can see this in your account, provided you have placed your order with an account) or have you received your order invoice? Then your order is final and will be sent to the delivery addr
You can choose from various different payment methods. The following payment methods are currently supported in the United Kingdom: Pay by credit cart (VISA, Mastercard)
You can also pay securely using VISA, Mastercard or American Express. Select the "CreditCard" payment option when completing your purchase. A new form will open, where you enter your card details: name, card number, expiry date and verification code.
No, unfortunately it is not possible to pay later.
No, there is no facility for paying by instalments.
Immediately after paying for your order. You will receive the invoice via e-mail.
You will receive your order's invoice from us via e-mail immediately after paying for your order. If you lose your invoice, you can always download the invoice from your account. Log in and click on "My Orders" and then on "View order". Click on "Invoices
Please contact us and mention in your message the order number and what is wrong in your invoice. You will then quickly receive an adjusted invoice from us. Your current invoice will then expire.
In most cases, you don't have to pay shipping costs, but this is entirely dependent on your order and the chosen delivery method. If you place an order with a total above AED 200, you don't pay any shipping costs.
Currently, we use delivery times of 1 to 2 working days. Please note: the delivery times of service items may differ. Service items are often sent by post, and are therefore on the road a little longer. Keep a 1-week to 2-week delivery time in mind. You w
That is unfortunate, and we will correct the problem as soon as possible. The simplest and quickest way to solve this is by using our return form. You can register the damaged product as a return and indicate on the form that the product is damaged. Once